All contracted support for the Open Text LiveLink DocManager (Magellan/Gauss) system is provided
through Open Text.
Assuming that you have an up to date support
contract, the team at Open Text are poised waiting to help.
If you chose to use our online form, we will be notified of your question as well as Open Text, and
may be able to offer additional input.
This is the best route to log questions and issues. Direct
communication with a specific representative always slows the process down.
Each call logged MUST be restricted to a single issue... already open calls
cannot be widened to additional questions / topics.
Open Text have produced a guide on how to get the best out of support calls.
Download it
here.
